Your safety is our priority

Basic measures and health and safety advice for delivery and incoming packages.

For delivery staff

• Use a face mask.
• Ring the bell and take a few steps back before the door is opened.
• Note down the receiver’s details (full name and ID no.) on your device or delivery note and record delivery, preferably without a signature.
• Place the package in the space provided for this purpose if there is one, or await instructions.
• Keep the safety distance from the person you are dealing with.
• Disinfect your vehicle every day.
• Work alone, with only one person travelling in each vehicle, and disinfect the vehicle every day.
• Wash your hands frequently. This remains the most important advice to keep COVID-19 in check.
• Keep the safety distance.
• Do not touch your eyes, nose or mouth.
• When you cough, cover your nose and mouth with a bent elbow.

For receivers

• Use a face mask.
• Wait a few moments before opening the door to give the delivery person time to step back.
• Bring the package into your facilities or, if you think it is necessary, open it outside.
• Recycle both the packaging and the cardboard box.
• To unpack items, open the package, wash your hands, take out the items, dispose of the packaging and wash your hands again before handling the items.
• Carefully clean the surface on which you placed the package.
• Wash your hands frequently. This remains the most important advice to keep COVID-19 in check.
• Keep the safety distance.
• Do not touch your eyes, nose or mouth.
• When you cough, cover your nose and mouth with a bent elbow.

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